NOTIFICATION RELATED TO COVID-19
Curated Touring is committed to a guest-centered approach that puts you, your safety, and your peace of mind first. With current travel disruptions, we understand you may feel unsure about whether you should continue to plan upcoming travel abroad. Please contact us to understand how you can plan ahead with confidence
Can I hire you to plan my European itinerary? We only design itineraries for journeys that we host. Our privileged access into special sites, including private collections, royal estates, and areas of major cultural attractions closed to the public requires us to accompany each party.
What is your policy regarding trip insurance?
Travelers insurance can offer financial protection for trip cancellation and interruption, as well as assistance should you encounter travel delays. We strongly recommend that you have trip insurance to protect your travel investment, but please note that this is optional and comes at an additional cost. Guests should check to see if they already have coverage through their work, credit card, or annual travel policy.
Do you cater to families? What about young children?
Of course! We love family and multi-generational journeys, and have hosted and guided family members ranging from 90 years old to infants under a year. We have lots of tricks up our sleeve to make travel with children of any age exciting, engaging, fun, and stress-free.
Other companies post detailed itineraries online. You don’t. Why not?
We value the security and privacy of our guests, who appreciate that they can always travel discreetly with us; we never release itinerary details publicly or online. We likewise respect the privacy and security of our European friends and colleagues, who grant us special access to their private collections, estates and other resources. If you are a prospective guest with questions about a particular destination, please give us a call or send us an email–we are happy to talk through the itinerary options over the phone or answer any specific questions you may have.
OUR POLICIES
INTRODUCTION
Welcome to curatedtouring.com, the website for Curated Touring, Inc (“Curated,” “Company,” “we,” or “us”). This page explains the Terms of Use for our online and/or mobile services and website (collectively, the “Online Services”). We look forward to guiding and serving you on your next tour. This page provides you with the details of the terms and conditions of our tours. All tour participants and other users agree to be bound by the policies outlined below.
OUR COMMITMENT TO OUR GUESTS
GUEST ELIGIBILITY
TRANSPORTATION
RESERVATIONS AND BOOKING INSTRUCTIONS
CONTRACT
INSURANCE
PRICING, DEPOSIT, AND PAYMENT POLICIES
CANCELLATION POLICY
CHANGES
TRAVEL DOCUMENTS
PASSPORT INFORMATION
CHILDREN/MINORS
TIPS
RESPONSIBILITY
PHOTOGRAPHY PERMISSION
COPYRIGHT
PRIVACY POLICY
OUR COMMITMENT TO YOU
We are strongly committed to the satisfaction of all tour participants. We strive to provide full and accurate information about our experiences and itineraries and to communicate changes promptly should any occur.
GUEST ELIGIBILITY
Our journeys are active. Walking, climbing stairs, and standing for periods are basic components of every tour. Because we believe the best way to truly experience a place is to walk, we do so whenever possible. Due to efficiency, we try to limit single treks to 15 minutes or less, but there are likely to be several per day. Walking often occurs on streets that are steep, cobbled, unevenly paved (or not paved at all), or across varied terrain that may be slippery, muddy, or rocky. Some of our behind-the-scenes opportunities require guests to climb over architectural ruins or navigate narrow passageways. None of our activities should present problems for anyone of normal fitness but they are not suitable for those who are inactive, slow, need support, or have little stamina. You must be in good health and have an appropriate level of strength and fitness.
All tour participants are required to obtain any required vaccinations and to provide for their own health care (if required) during touring and travel. All such arrangements are the responsibility of the guest. If you have a medical condition or a disability which may affect your journey or require special arrangements or accommodations, please discuss these with us before booking.
We will do our best to accommodate food allergies and dietary restrictions. But please be aware that in many countries, restricted diets can be difficult to accommodate while dining out. Guests should communicate any special dietary needs prior to booking so that we can honestly and accurately asses whether we can accommodate them. Curated Touring, Inc. is not responsible to meeting special dietary requirements that they have not been made aware of or approved.
We reserve the right to refuse any reservation request.
TRANSPORTATION
The transportation of guests and baggage on all airlines and other transportation arrangements up to the start of the journey is the responsibility of the guest. Curated Touring, Inc. does not arrange for or include airfare in our prices.
Round-trip transfers via private car from airport to hotel (and vice versa) are included in each tour package. Transfers are only valid within 1 day of the start or conclusion of each tour.
RESERVATIONS AND BOOKING INSTRUCTIONS
To make a reservation, please send an email inquiry to reservations@curatedtouring.com. Submission of an online request does not guarantee a reservation confirmation. A reservation is not final until a deposit has been received and confirmed.
CONTRACT
Information contained in Curated Touring brochures, websites or other advertising materials (either in print or online) is not an offer or a contract. From the time we approve your reservation request, send an invoice, and receive your initial payment (deposit), a contract exists between you and Curated Touring, Inc.
INSURANCE
Although Curated Touring strongly recommends that you have trip insurance to protect your travel investment, trip insurance is optional and comes at an additional cost. Travelers insurance can offer financial protection for trip cancellation and interruption, as well as assistance should you encounter travel delays. Guests should check to see if they already have coverage through their work, credit card, or annual travel policy.
Guests are responsible for ensuring that their travel insurance policy offers protection for claims related to their personal situations and Curated Touring’s policies.
PRICING, DEPOSIT, AND PAYMENT POLICIES
All amounts referenced herein are in American dollars ($) unless otherwise noted. The exclusive nature of our tours requires us to make advance deposits for special venues and events that are non-refundable and must be paid up to a year in advance. In order to ensure availability at exclusive venues, a non-refundable deposit of 20% of the estimated cost of the tour is required to secure a confirmed reservation. This must be paid within 7 days of receiving an invoice or your reservation may be automatically cancelled. Please note: if a guest should cancel a tour due to illness or another reason covered by their trip insurance, they should contact their provider, as their deposit and other costs may be reimbursed by their insurance.
Promotions and special offers are subject to availability and additional restrictions may apply.
Visa, MasterCard, American Express, Discover, personal checks, and Electronic Funds Transfer (EFT) are all acceptable forms of payment. All payments made by check should be made payable to Curated Touring, Inc. and sent to us at 3112 Windsor Road, Suite A-368, Austin, TX, 78703.
- PAYMENT SCHEDULE
- A 25% deposit (due within 7 days of invoice) of the estimated total cost of the tour is required to confirm the reservation
- An additional payment of 25% of the total cost of the tour is due 120 days prior to the start of the tour
- The remaining balance is due 90 days prior to the start of tour
- Any additional balance remaining after the conclusion of the tour will be billed within 30 days. Guests should pay their final bill within 30 days of invoice date or late charges may ensue.
- Any overages of guest payments will be returned within 30 days after the conclusion of the tour
Due to vendor policies specific to each tour, this policy is subject to revision at any time and will be submitted in writing to all travelers at the time of booking/reservation booking.
The final balance is due no later than 90 days prior to departure. All reservations are subject to cancellation without refund if payments are not received by the due date. All payments must go through our secure online processing, be received as a personal check or money order in our office in Austin, Texas, or be directly transferred via wire transfer into our account.
Special offers may have different payment terms; please refer to the specific terms of these offers.
CANCELLATION POLICY
If you have to withdraw from travel, there will be a charge which varies according to the period of notice you give. The following charges will apply for cancellations:
- If a traveler cancels 121 or more days before the first day of the journey, he/she will be charged 25% of the full cost of the tour (excluding the non-refundable deposit),
- If a traveler cancels 120-60 days before the first day of the journey, he/she will be charged 50% of the full cost of the trip (excluding the non-refundable deposit).
- If a traveler cancels 59-0 days before the first day of the trip, he/she will be charged 100% of the full cost of the trip (excluding the non-refundable deposit).
The day of cancellation is the day on which we receive written confirmation of cancellation.
Curated will not be required to refund any amount paid by any traveler who must leave the journey early for any reason, nor shall Curated Touring be responsible for any costs incurred by an early departure.
If Curated is forced to cancel a trip, this would would occur at least eight weeks before the start of the tour and clients would be refunded 100% of their payment, including the deposit.
If the United States government advises against travel, or if civil unrest, terrorism or threat thereof, war, natural disaster, threat of infectious disease or illness, or other circumstances arise in the region in which the tour was scheduled, Curated Touring reserves the right to cancel, adjust the itinerary, or reschedule the tour dates. Curated Touring, Inc. will also not be liable for delay or inability to perform any condition herein or any part thereof caused by or arising out of strikes, labor difficulties/shortages, explosion, fire, flood, natural disaster, catastrophic conditions, or civil commotion, riot, insurrection, war, political disturbance, acts or threats of terrorism, acts of God, or other circumstances beyond their control. If tour cancellation, termination, or other adjustments occur as a result of these conditions, a prorated refund may be available, with the exception of the original deposit and any other expended costs paid toward non refundable deposits to our vendors. Under certain conditions, Curated Touring may elect to allow transfer of the original deposit to a future Curated Touring offering.
CHANGES
Itineraries, including events and accommodations, are subject to change and may need to be altered or cancelled due to circumstances beyond our control. If circumstances prevent us from operating an event as advertised, we will replace the event with an appropriate and equitable alternative. If such an alternative is not available, then we will refund our guests for that portion of their visit. Curated Touring reserves the right to withdraw and/or cancel a tour or to make changes in the itinerary and hotel accommodations whenever, in its sole judgement, conditions warrant such a change.
For European tours, the pricing in American dollars ($) is based on a published conversion rate at the time that Curated Touring negotiates and executes tour contracts with vendors. Significant market changes may result in adjustments for currency fluctuations. In the unlikely event that a market situation would prompt a pricing adjustment, such a change would be no later than 30 days prior to the start of a tour.
Airfare, excursions, events, concerts, beverages, and meals not included in the package are additional costs to the guest. Curated Touring is not responsible for omissions, printing, and/or presentation errors and reserves the right to make corrections as required. Please check www.curatedtouring.com for the most up-to-date terms and conditions. In the event that amendments or modifications of any nature are required, they will be communicated in writing (either letter or email) to each client.
TRAVEL DOCUMENTS
Full travel documents will be issued approximately 3 weeks prior to departure. All early document requests will be charged a $100 early processing fee per traveler.
PASSPORT INFORMATION
Each guest must have a passport valid for six months following the end of the tour. Curated Touring accepts no responsibility for obtaining required visas nor for advising guests of visa or other immigration requirements. Clients are advised that the living standards, customs, and practices at their destination, including the provision of utilities, services and accommodation, and safety standards may differ from those found in the United States.
Minors under the age of 18 must be accompanied and share a hotel room (or have a hotel room adjoining) with a parent, legal guardian, or other responsible adult over the age of 21.
GRATUITY
The cost of the trip includes appropriate gratuities for hotel service, dining, tastings, and other special events. Guests do not need to leave additional tips at venues unless they feel compelled to do so.
RESPONSIBILITY
Curated Touring, Inc. accepts no liability or responsibility, whether occasioned by railroad, coach, private car, boat, scooter, bike, aircraft, or any other conveyance, reason, or defect, for any injury, damages, loss, accident, delay, or irregularity which may be occasioned either by reason or defect, through the acts or defaults of any company or person, or in carrying out the arrangements of the tour, as a result of any cause beyond the control of Curated Touring, Inc.
Guests specifically release Curated Touring, Inc. from any and all claims for loss or damage to baggage or property or for personal injuries or death, or from all claims and any loss or delay, arising out of the acts, omissions, or negligence of Curated Touring, Inc. or any of its contractors (including vessel operators, air carriers, hotels, restaurateurs, transportation providers, spa professionals, medical personnel, or other providers of services or facilities), unless prohibited by law. All arrangements made for tour participants with independent contractors, including medical and spa services, are made for the convenience of participants and are done at the participant’s own risk. Curated Touring, Inc. disclaims all liability for damages for emotional distress, mental suffering, or psychological injury of any kind, except to the extent prohibited by the applicable law. Tickets, vouchers, and any other travel documents are subject to all terms and conditions of the respective suppliers.
Please note that we subscribe to the health and safety legislation of the countries in which the tours operate. The generally high standards of the United States are not found everywhere; regulations may diverge in particular in the areas of accessibility, handrails, and seat belts.
COPYRIGHT
Unless otherwise expressly noted, Curated is the copyright owner or licensee of the materials in all of our advertising and on our website. You may not reproduce, distribute, or display content from any of Curated’s materials except with our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the Materials may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties.
PRIVACY POLICY
Curated is committed to protecting your personal information. We collect and use individual client details only where we have legitimate business reasons and are legally entitled to do so. We do not share your personal information or data with any other businesses, marketing firms, advertisers, or other individuals. Your information is collected solely for the purpose of
- Completing, managing, and updating your booking(s)
- General communication (including details of new tours, forthcoming events, surveys, etc.)
- Completing credit card payment transactions relating to our website and services, which are handled by our payment services provide.
- To disclose your information for immigration, security and anti-terrorism purposes, if requested by government authorities.
**Please contact us with any questions about your privacy and data security.**
